How long does it take to ship an order?
We are currently experiencing delays in order processing. Please contact us if you have any questions or concerns.
We strive to ship out your order as quickly as possible. If you place your order by 3 pm (PST), most orders will process and ship the following day. In some cases, it may take 1 to 3 business days or longer to process your order before being shipped. Some reasons that cause delays in order shipping are inaccurate or incomplete shipping or billing information, your shipping address is a P.O. Box, additional documentation is required to verify your order, or we are currently out of stock on your item. If we are out of stock for an item ordered, we will notify you as soon as possible, either by phone or e-mail. We can only ship to P.O. boxes if you provide a physical street address. Orders received after 3 pm Friday through Sunday will be processed on the following Monday.
*Delivery times are calculated in business days. Weekends are not counted in shipping times.
** USPS and UPS Surepost shipping times are not guaranteed. They are only an estimated time of arrival. For a guaranteed delivery time, you must choose UPS Ground service or higher.
What are the shipping times for expedited shipping?
Expedited shipping options: (Next Day Air, 2nd Day Air, and 3 Day Select) Every effort will be made to process your order so that it can be shipped with our next scheduled package pick up.
Example: If you place an order before 3pm PST Monday and choose UPS Next Day Air, your order will be shipped same day and you can expect your package on Tuesday (2nd Day Air would arrive Wednesday, 3 Day Select would arrive Thursday). If you place your order after 3pm PST Monday and choose UPS Next Day Air, your order will ship on Tuesday and you can expect your package on Wednesday (2nd Day Air would arrive Thursday, 3 Day Select would arrive Friday).
There is an exception on weekends as UPS does not deliver on the weekends.
Example: If you place your order by 3pm PST on Friday and choose UPS Next Day Air, you can expect your package on the following Monday (2nd Day Air would arrive Tuesday, 3 Day Select would arrive Wednesday).
What holidays are observed and will this affect shipping of my package?
Observed holidays that we are closed for business are Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day & New Year’s Day. Orders placed on these days will be processed on the next working business day. In Addition, order deliveries may be delayed on Christmas Eve and New Year’s Eve. Our main carrier, UPS, will only be shipping 2nd Day Air and Next Day Air Packages. All other service types will be delayed to the next working business day.
Do you ship internationally or APO/FPO’s?
Yes, we ship to all locations where UPS and USPS service is available.
Orders to APO/FPO or U.S. Territories will be shipped via USPS Mail Service.
IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS:
You, as the importer of the items, are responsible for all brokerage fees, duties and taxes associated with your international order. These fees are not charged at the time of purchase and will be collected once your package arrives to you. We have no control over these charges. Customs policies vary widely from country to country, so it’s best to contact your local customs office for further information.
YOU ARE RESPONSIBLE FOR ANY FEES, TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS. If for some reason, your package is released to you without paying the customs charges and Dac’s Boutique is billed by your government or the shipment carrier for these charges, we will charge your credit card for the amount due.
How can I track my order?
Once we ship your order you will receive a shipping confirmation email from us which will include a link to retrieve your tracking number. In addition, you can always log into your Dacs Boutique account, find your order and track it from there. The tracking number will link to the carrier’s website where you can track your shipment. We recommend customers to sign up for UPS ‘My Choice’ at UPS.com. This can give you unparalleled insight of the status of your shipment, as well as many other options including control over when and where your package may be delivered.
